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Terms & Conditions

VISA FEE AND BIOMETRIC FEE NON-REFUNDABLE IF REJECTED OR CANCEL

Undertakings

Steps to give your biometrics

1. Pay the biometric fee You must pay the biometric fee when you submit your application, or you may experience delays. Exception: There is no fee to give biometrics for a transit visa.

2. Get the biometric instruction letter After you pay the biometric fee, you’ll get a letter confirming that you have done your biometric test, and all the biometric documents will be sent to you through the email address you provides

3. If you apply online for a visitor visa, study or work permit If you pay the biometrics fee when you submit your application You’ll get the letter in your account message box within 24 hours of applying. We’ll send you an email to let you know that you have a new message. We can only start to process your application after you pay for your biometrics/visa processing.

Biometric payment Platform A payment platform will be sent to you immediately you submit your form.